Course Bulletin Board:


Topics §1 – Dispute Resolution in the Digital Age

Instructor: Schmitz

Syllabus Syllabus

1st Day Assignment First Day Assignment  [+ add TWEN course]

Intro to Online Dispute Resolution (ODR) and Exploration of Expanded Remedy Processes for B2C Transactions


Required Readings:

Amy J. Schmitz, Remedy Realities in Business to Consumer Contracting, 58 Arizona L. Rev. 213-261 (2016) (on TWEN).

Colin Rule, Technology and the Future of Dispute Resolution, Dispute Resolution Magazine, 4-7 (Winter 2015) (On TWEN).

Reflection Paper:  Briefly explain in 1-2 pages your experience and knowledge with online remedy systems and what you hope to learn in this course.  Also, note your conceptions of ODR based on the readings and consider ODR’s problems and potential.


Amy J. Schmitz, Building Trust in Ecommerce Through Online Dispute Resolution, in Research Handbook on Electronic Commerce Law, (Edward Elgar Publishing 2016)  **Book is in the law library.

 Amy J. Schmitz, Introducing the “New Handshake” to Expand Remedies and Revive Responsibility in ECommerce, 26 University of St. Thomas L. Rev. 522-550 (2014).

Amy J. Schmitz, Ensuring Remedies to Cure Cramming, 14 Cardozo J. of Conflict Resolution 877-97 (2013).

Amy J. Schmitz, Building Bridges to Consumer Remedies in eConflicts, 34.4 U. A. L. Rev. 779, 779-95 (2012).

Amy J. Schmitz, “Drive-Thru” Arbitration in the Digital Age: Empowering Consumers through Regulated ODR, 62 Baylor L. Rev.178-244 (2010).

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