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Resolving Conflict and Expanding Access to Justice through Online Dispute Resolution
March 2 @ 1:00 pm - 1:50 pm
Hulston Hall, Room 7
Presented by: Colin Rule, COO of Modria, Inc.; former Director of Online Dispute Resolution at eBay and PayPal
Abstract: Empowered by the internet, consumers now purchase items all around the world with swipes of their finger or clicks of their mouse. This is generating more than a billion disputes a year, many of which are low value and cross-border. The face-to-face techniques we’ve used in the past to resolve consumer issues don’t work for these online issues. Building on recent advances in the United Nations and the European Union, this session will lay out a design for a consumer Online Dispute Resolution (ODR) system that is global, scalable, and built for the future — while at the same time demonstrating the state of the art in ODR platforms with live demos of the latest software.
What are the plusses and minuses of bringing technology into dispute resolution?
How do ADR ethical standards need to evolve to account for these new approaches?
Is ODR the future of ADR, or does it risk institutionalizing second-class justice?
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