Mediation Skills Feedback Sheet

Mediator__________________________   Case_________________________    


For each category, 0 means very poor, 10 means very good, and NA means not applicable. The overall rating is not intended to weight the rating of each element equally.


Setting up process / opening statement:






Eliciting important facts:






Displaying empathy and developing trust:






Demonstrating even-handedness:






Assisting in generating options:






Assisting in generating agreements:






Dealing with difficult situations, e.g., emotional outbursts, “dirty tricks”:






Managing interactions, including caucuses:






Promoting “fair” outcomes:






Promoting “value-creating” joint-gain outcomes:






Adhering to ethical standards:






Overall rating:






© John Lande 1996. Permission to copy granted if copyright notice is retained for credit.