Professor Amy J. Schmitz participated in a panel presentation at a recent American Bar Association meeting in Boston.
For her part on the panel, “Regulating Consumer Dispute Processes: Arbitration, Class Action Waivers and the CFPB,” Professor Schmitz explained concepts and ideas she further discusses in her forthcoming book, co-written with Colin Rule, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection.
In the book, Professor Schmitz and Mr. Rule present a model for resolving common high-volume, low-dollar consumer disputes quickly and cheaply online. They argue that use of expanding technologies to resolve consumer claims is already occurring throughout the world, and offers great promise for empowering and protecting consumers. Arguments about the use of arbitration clauses in consumer contracts may thus dissipate as consumers gain access to remedies without need for use of traditional face-to-face processes such as litigation.