More news on: Center for the Study of Dispute Resolution (CSDR), Faculty News, Prof. Amy Schmitz

Professor Schmitz Interviewed for Consumer Complaint Guide

June 25th, 2018

Professor Amy J. Schmitz was interviewed by The Washington Post for its recent story “A complaint guide for unhappy consumers.” The piece mentioned her article, “Access to Consumer Remedies in the Squeaky Wheel System” and how companies make it difficult for consumers to resolve their problems. Professor Schmitz provided tips and discussed the move by some companies to online dispute resolution systems.

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