Professor Amy J. Schmitz discusses her recent book, “The New Handshake: Online Dispute Resolution and the Future of Consumer Protection” (co-authored with Colin Rule), in Episode 46 of Ipse Dixit, https://shows.pippa.io/ipse-dixit/amy-schmitz-on-online-dispute-resolution-the-new-handshake.
Professor Schmitz observes that many people now conduct most transactions online, and argues that consumer protection requires new tools, designed for an online environment. Her research shows that consumers primarily want to resolve disputes quickly and fairly, which some online dispute resolutions systems accomplish more effectively than others. She proposes a centralized dispute resolution system that would both benefit consumers and even the playing field in e-commerce.
Ipse Dixit is a podcast on legal scholarship. It is hosted by Brian L. Frye, Spears-Gilbert Associate Professor of Law at the University of Kentucky College of Law, and features a different guest on each episode.