Professor Schmitz: ‘How to Complain and Get Results’

Professor Amy J. Schmitz was interviewed, and provided ideas and advice, for a column, “How to Complain and Get Results,” in Kiplinger’s Personal Finance, which is a leading finance magazine that is available in print and online at https://www.kiplinger.com/article/credit/T037-C000-S002-how-to-compain-and-get-results.html (Aug. 29, 2019). Professor Schmitz, as a consumer law expert, provided tips and tricks for obtaining assistance for consumer problems. The article is a follow-up to a Kiplinger’s article from a few years ago based on another interview in which Professor Schmitz shared ideas with respect to consumer remedies. See also https://www.kiplinger.com/article/credit/T037-C000-S002-how-to-complain.html.