Professor Schmitz Publishes Article on Creating a Unified Online Dispute Resolution System

The Journal of Internet Law recently published an article by Professor Amy J. Schmitz entitled “A Blueprint for Online Dispute Resolution System Design,” in which Professor Schmitz sets out specific suggestions for creating a well-designed online dispute resolution (ODR) system that harnesses business and consumer commonalities, and creates a win-win for all stakeholders in eCommerce disputes.  The internet undoubtedly generates vulnerabilities for consumers, but it also creates opportunities for consumer empowerment. This article therefore argues that merchants, payments providers, consumer groups, regulators, and other policymakers must join forces in addressing this challenge by creating a unified ODR system that provides fast and fair resolutions worldwide.