Tag: Consumer Dispute Resolution System ⋅ Page 1

Professor Schmitz Presents at Dispute Resolution Conference in California

Professor Amy J. Schmitz presented twice at the Pepperdine Law School Straus Institute’s conference, “Appreciating Our Legacy and Engaging the Future,” in Malibu, Calif., June 17-19.  Professor Schmitz discussed MU Law’s new online LL.M. in Dispute Resolution, and her course “Dispute Resolution in the Digital Age” as part of a plenary panel  on “Engaging the Real World: Globalization and the Technological…

Professor Schmitz Provides Background on ODR for Insurance Industry News

Professor Amy J. Schmitz was interviewed for a recent story in Claims Journal, a publication widely read in the insurance industry. In “Tech Startup Hoping Insurers Ready for Online Dispute Resolution,” Professor Schmitz provided background regarding online dispute resolution (ODR), and reasons for how it may expand access to remedies for consumers. This is an area of new interest for…

Professor Schmitz Interviewed by Kleros about Online Dispute Resolution

Professor Amy J. Schmitz was interviewed by Kleros for an article shared among blockchain enthusiasts regarding her work in online dispute resolution, “Towards a Global Online Dispute Resolution Platform: Amy Schmitz and The New Handshake.” The interview showed the application of dispute resolution ideas in Professor Schmitz’s book, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection. She…

Professor Schmitz Interviewed for Consumer Newsletter

Professor Amy J. Schmitz was interviewed for a feature article, “Secrets of Getting What You Want When You Complain to Customer Service,”  which appeared in both the print and online publication of Bottom Line Personal. For her part, Professor Schmitz provided ideas and advice for consumers seeking to obtain remedies. She based these ideas on many years of researching consumer…

Professor Schmitz Interviewed for Consumer Complaint Guide

Professor Amy J. Schmitz was interviewed by The Washington Post for its recent story “A complaint guide for unhappy consumers.” The piece mentioned her article, “Access to Consumer Remedies in the Squeaky Wheel System” and how companies make it difficult for consumers to resolve their problems. Professor Schmitz provided tips and discussed the move by some companies to online dispute…

Professor Schmitz Publishes Article on Creating a Unified Online Dispute Resolution System

The Journal of Internet Law recently published an article by Professor Amy J. Schmitz entitled “A Blueprint for Online Dispute Resolution System Design,” in which Professor Schmitz sets out specific suggestions for creating a well-designed online dispute resolution (ODR) system that harnesses business and consumer commonalities, and creates a win-win for all stakeholders in eCommerce disputes.  The internet undoubtedly generates…

Professor Presents on Online Dispute Resolution and the Future of Consumer Protection

Professor Amy J. Schmitz recently presented with Colin Rule of Tyler Technologies via Zoom at the Association for Conflict Resolution Annual Conference in Dallas, Texas. In their presentation, “Online Dispute Resolution and the Future of Consumer Protection,” Professor Schmitz and Mr. Rule explained how technology can empower consumers and businesses to resolve conflicts in a cost effective manner. Empowered by…