Tag:Consumer Dispute Resolution System

Professor Schmitz Interviewed for Consumer Newsletter

October 3rd, 2018

Professor Amy J. Schmitz was interviewed for a feature article, “Secrets of Getting What You Want When You Complain to Customer Service,”  which appeared in both the print and online…

Professor Schmitz Interviewed for Consumer Complaint Guide

June 25th, 2018

Professor Amy J. Schmitz was interviewed by The Washington Post for its recent story “A complaint guide for unhappy consumers.” The piece mentioned her article, “Access to Consumer Remedies in…

Professor Schmitz Publishes Article on Creating a Unified Online Dispute Resolution System

February 16th, 2018

The Journal of Internet Law recently published an article by Professor Amy J. Schmitz entitled “A Blueprint for Online Dispute Resolution System Design,” in which Professor Schmitz sets out specific…

Professor Presents on Online Dispute Resolution and the Future of Consumer Protection

November 6th, 2017

Professor Amy J. Schmitz recently presented with Colin Rule of Tyler Technologies via Zoom at the Association for Conflict Resolution Annual Conference in Dallas, Texas. In their presentation, “Online Dispute…